Instant first replies
Customers get an answer in seconds, day or night.
Solutions
Customer support that never sleeps
Most support questions repeat. AI can answer them at once, on the channel the customer already uses, and pass the rest to your team.
What changes with AI support
Answers from your documents
Replies come from your own price lists, policies and FAQs.
Clean hand-over
Hard or sensitive chats go to a person, who sees the whole conversation.
How Exodus helps
What AI handles, and what stays with people
AI handles
- Opening hours, prices and policies
- Booking requests and changes
- Collecting details before hand-over
- After-hours replies
People stay responsible for
- Complaints
- Refunds and paid changes
- Exceptions to your rules
- Anything sensitive
Questions
Will customers know they are talking to AI?
You decide the agent's name and how it introduces itself. We recommend being open about it.
Can my team take over a chat?
Yes. In Chat, press Take over and the AI stops replying to that customer on every channel until you hand back.
Related
After-hours support
The use case.
Read moreCustomer service automation
Automate the workflow behind support.
Read moreAI chat vs live chat
How they compare.
Read moreTry AI support on your own channels
Start free, then pick the plan that fits your team. Subscribe now and we add USD 10 in credits to your account.