Chat
One team inbox for WhatsApp, Telegram, LINE and web chat, with AI replies and hand-over.
See ChatSolutions
Automate the work behind the reply
Customer service is more than answering. It is routing, checking, booking, reminding and following up. Automation handles the steps that repeat.
Steps worth automating
- Sorting new conversations by topic and sending them to the right person or team
- Checking a booking or order status
- Making, moving or cancelling appointments
- Sending reminders before a booking
- Following up after a visit
- Writing a summary so the next person does not ask again
How Exodus helps
What AI handles, and what stays with people
AI handles
- Routing and reminders
- Status checks
- Routine bookings
- Summaries
People stay responsible for
- Complaints and refunds
- Judgement calls
- Commitments on behalf of the business
How to start
Pick one workflow
Choose the request your team handles most, such as booking changes.
Write the rules
Decide what the AI may do on its own and when it hands over.
Measure
Record response time and workload before you start, then compare.
Start with one workflow
The A.C.T. Programme helps you pick, redesign and measure your first automated workflow.