Desk
Pre-sale product questions
Answer sizing, specification and availability questions instantly from approved product data.
Explore DeskIndustries · Ecommerce
AI and Automation for Ecommerce
Ecommerce teams face relentless volume: pre-sale questions, “where is my order” enquiries, returns, promotions and product content for every listing. Exodus Markets automates the repetitive work across customer support, messaging and content production, while people handle exceptions and brand decisions.
Workflows we focus on
Specific ecommerce workflows — not generic AI
Desk
Order & returns enquiries
Handle status and returns questions in-flow, and escalate exceptions with context.
Explore DeskChat
Re-engagement messaging
Automate follow-ups, reminders and reactivation across messaging channels.
Explore ChatSocial
Product descriptions
Produce and adapt product copy at scale with brand review.
Explore SocialSocial
Promotional campaigns
Create campaign variations for channels and audiences, approved before launch.
Explore SocialKnowledge
Support knowledge
Keep policies, shipping rules and product information in one retrievable place for the team.
Explore KnowledgeExample workflow
How it flows
- Customer question
- Identify intent
- Check order or product information
- Resolve or escalate
- Follow up
Illustrative. Workflows and integrations are defined for each deployment.
Governance
Oversight built for ecommerce
- Approved product and policy data
- Human approval before publishing content
- Escalation for refunds and exceptions
- Customer data handling defined per store
Track record
Our earlier digital work in ecommerce
Websites, brand and campaign work from our digital agency years.
Exodus Markets has delivered ecommerce and digital commerce work for brands across retail, payments and consumer technology, including Midtrans, Moka and GoTo.
- Midtrans
- Moka
- GoTo
FAQ
Ecommerce FAQs
Can AI handle order-status questions?
Where order information is available through an integration, Desk workflows can answer status questions and escalate exceptions. Integrations are confirmed per store.
Can Social write product descriptions for large catalogues?
Social supports structured product-description workflows from approved product data, with review before publishing.
Can AI handle returns enquiries?
Routine returns questions can be answered from approved policy information, and where order data is integrated the workflow can check status. Refunds and exceptions are escalated to the team with context.
Which Exodus products are used in ecommerce?
Knowledge for support knowledge; Chat for re-engagement messaging; Desk for pre-sale product questions and order & returns enquiries; Social for product descriptions and promotional campaigns.
Related
AI Customer Service Automation
Use case
Brand-Safe AI Content Production
Use case
Industries
All sectors
Business Automation
What to automate and how
Exodus A.C.T. Programme
Start with the workflow
Case studies
How outcomes are documented
Put AI to work in your ecommerce operation
Tell us which workflow is under the most pressure.