Base by Exodus

AI agents that answer your customers

Create an agent in Base, teach it about your business, and let it reply on your chat channels. Your team can take over any chat at any time.

What an agent does

An agent answers customers who write to you on WhatsApp, Telegram, LINE or your website chat.

Give it your price list, opening hours or policies. It answers from them once Use knowledge is on.

With Take bookings on, it looks up your branches and services, books a slot with bookable staff, and lists the customer's own bookings.

An agent can hold a request for your approval. You approve or reject it, and the customer is told straight away.

Press Take over and the AI stops replying to that customer on every channel. Press Hand back to AI when you are done.

Put several agents together in a team so they answer customers as one, per branch.

Create it
Open AI Agents and press + Agent. Give it the name customers will see.
Brief it
Write its system prompt in plain words, then choose whether it may take bookings and orders.
Teach it
Add documents under Knowledge, with clear titles like Opening hours or Price list, and switch on Use knowledge.
Put it to work
In Chat, pick where it answers, such as a web chat room, and turn on Auto reply with a fallback message.

There is no model to pick. Agents answer on Auto model, which picks a good model for each message.
A booking the agent makes is a real booking. Staff see it in Bookings as usual.
The agent can cancel or move a booking that involves no payment. A paid booking goes to your team.
Agents can use built-in tools such as web search, a web page reader, a calculator and memory search.

Can I stop the AI in one conversation?

Yes. Open the chat and press Take over. Only your team answers that customer until you press Hand back to AI.

Which channels can an agent answer on?

WhatsApp, Telegram, LINE and web chat, once the channel is connected in Chat.

Do I need to write code?

No. Agents are set up with forms in the Base console.

Start free, then pick the plan that fits your team. Subscribe now and we add USD 10 in credits to your account.