Controlled user access
Team members see and act on the conversations and records their role requires.
Trust & security
Built so people stay in charge
How we look after your data, who can see what, and where AI stops and your team decides.
Security
Security & reliability
Reliable message processing
Workflows are designed so messages are handled, queued or escalated, not silently dropped.
Conversation history
Context stays with the conversation, so a person taking over does not start from zero.
Workflow monitoring
Automated workflows can be reviewed and adjusted as volumes and needs change.
Human escalation
Every workflow has a path to a person. It is part of the design, not an afterthought.
Approved systems only
In A.C.T. projects we connect only to the systems and data sources you approve.
Privacy
Data privacy
What is collected, stored and passed to other systems is defined with you during setup. We do not sell personal data.
We handle personal data in line with applicable data protection law, including Singapore’s Personal Data Protection Act 2012 (PDPA).
Read our privacy notice, or email [email protected] to ask about your data.
Responsible AI
AI governance & responsible AI
- AI acts only where the workflow says it can. People make the decisions that matter.
- Nothing is sent or posted without your OK when you set it that way. In Social, every post waits for approval.
- Knowledge answers come from the documents you approve, and show where the answer came from.
- Access, data handling and approved knowledge sources are agreed at the start, not added later.
- Results are measured against a baseline, so you can see what AI is really doing.
- Your team is trained to use, check and improve what is deployed.
Vulnerability disclosure
Report a security issue
If you think you have found a security problem in our website or in Base, email [email protected] with “Security report” in the subject. Tell us what you found and how to reproduce it.
Please give us reasonable time to fix the issue before you share it, and do not access or change data that is not yours.
FAQ
Trust questions
Who can see our customer conversations?
Only the team members whose role gives them access. You decide the roles.
Can AI reply to customers on its own?
Only where you allow it. Hard or sensitive cases go to a person, with the full history.
Where can I read the legal terms?
See the legal hub for our privacy notice, terms and policies.
Have a security or data question?
Ask us. We will answer it directly or set up a call with the right person.