Chat in Base
Product
Use case · Chat
AI Appointment Booking and Reminders
AI appointment booking handles the back-and-forth of scheduling — understanding the request, collecting details, offering available times, confirming and sending reminders — with a person taking over for anything unusual. Exodus Markets delivers it through Chat and Desk, connected to your booking system where supported.
The problem
Why this workflow needs attention
- Staff spend hours on scheduling conversations
- Enquiries outside office hours wait until the next day
- No-shows follow missed or late reminders
- Booking details are re-typed between chats and calendars
How it works
How Chat handles it
- Booking request
- Collect details
- Check availability
- Confirm
- Remind
- Reschedule or hand over
Understand the request
Identify the service, location and preferred time from the customer’s message.
Collect what is needed
Ask for any missing details before a slot is offered.
Offer and confirm
Where a booking system is integrated, available times are offered and the booking is confirmed.
Remind and follow up
Automated confirmations and reminders help reduce no-shows.
Hand over exceptions
Complex requests, complaints and special requirements go to a person with the conversation attached.
Human + AI
What AI handles — and what stays with people
AI handles
- Understanding booking requests
- Collecting customer details
- Confirmations and reminders
- Routine rescheduling
People remain responsible for
- Complex or multi-part bookings
- Special requirements
- Complaints and sensitive situations
- Exceptions to booking policies
Who it is for
Built for these teams
- Clinics & appointment businesses
- Hospitality
- Property viewings
- Service providers
- Customer service
Results
How success is measured
Measured against a baseline captured before deployment:
- Staff time spent on scheduling
- Bookings completed without handover
- After-hours booking requests captured
- No-show rate
- Time from enquiry to confirmed booking
FAQ
AI appointment booking FAQs
Does it connect to our booking system?
Booking-system integrations are confirmed per deployment. Where no integration is available, the workflow collects and routes booking requests to your team.
What happens with complicated requests?
They are handed to a person with the full conversation, so the customer does not have to repeat themselves.
Can customers reschedule themselves?
Routine rescheduling can be handled in the workflow where the booking system supports it; exceptions go to your team.
Related
Desk
Customer & Voice Operations
AI for hospitality
Industry
AI for property
Industry
Exodus A.C.T. Programme
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Put AI appointment booking to work
Tell us about the workflow and we will show you how it would run in your business.