Knowledge — Enterprise Intelligence
Product
Use case · Knowledge
AI Knowledge Assistant for Internal Teams
An AI knowledge assistant lets employees ask questions in plain language and get answers drawn from approved company documents, policies and systems — only from sources they are authorised to see. Exodus Markets delivers it through Knowledge, the company knowledge app in Base.
The problem
Why this workflow needs attention
- Answers exist but are buried in folders, drives and chat threads
- Experienced people lose hours answering the same internal questions
- New joiners take weeks to find their way around procedures and systems
- Teams act on outdated versions of policies and documents
How it works
How Knowledge handles it
- Employee question
- Understand intent
- Retrieve approved knowledge
- Answer
- Next step or expert
Choose the sources
Select approved knowledge sources — policies, SOPs, product information, project files — and give each an owner.
Organise and permission
Structure information for retrieval and apply the access rules people already have.
Ask in plain language
Employees ask questions the way they would ask a colleague.
Answer from approved information
Knowledge retrieves the most relevant approved information available to that user and summarises it.
Hand over when needed
Where information is missing or a decision is required, the question goes to the right person.
Human + AI
What AI handles — and what stays with people
AI handles
- Finding the relevant policy, procedure or document
- Summarising long documents
- Answering routine “how do we…” questions
- Surfacing related information people may have missed
People remain responsible for
- Owning and approving knowledge sources
- Decisions and approvals
- Questions where information is missing or conflicting
- Sensitive HR, legal or commercial matters
Who it is for
Built for these teams
- Operations
- Customer service
- Sales
- HR
- Finance
- Compliance
- Project teams
Results
How success is measured
Measured against a baseline captured before deployment:
- Time to find an answer
- Repeated internal questions sent to experts
- Onboarding time for new joiners
- Answer quality in reviewer sampling
- Weekly active users
FAQ
AI knowledge assistant FAQs
Can employees see information they should not?
Knowledge is designed to retrieve information in line with each user’s access rights, using only approved knowledge sources. Permissions are defined during implementation.
How is the knowledge kept up to date?
Every approved source has an owner, and keeping sources current is part of the workflow design, so answers reflect the latest approved information.
Related
What Is Enterprise AI?
Insight
Enterprise AI
Architecture, security and governance
AI for financial services
Industry
Exodus A.C.T. Programme
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Put AI knowledge assistant to work
Tell us about the workflow and we will show you how it would run in your business.