AI voice
- In their own words.
- Can answer common questions and collect details.
- Update the knowledge it answers from.
- Needs testing with real accents and languages.
Compare
AI voice vs traditional IVR
A traditional IVR asks callers to press 1, 2 or 3. AI voice lets them say what they need. Both must make it easy to reach a person.
Side by side
Traditional IVR
- By pressing keys through a menu.
- Mostly routes the call.
- Re-record and rebuild menus.
- Frustrating when the menu does not fit.
Which to choose
AI voice suits routine, predictable calls. Either way, callers must be able to reach a person quickly, and the transfer should carry what was already said.
Exodus and voice
Desk handles customer service and calls. Where a deployment supports voice, Desk extends AI into voice-based workflows, and live voice capabilities are confirmed for each environment during scoping.
Related
Voice AI for businesses
Our guide.
Read moreDesk
Customer service and calls.
Read moreAI customer support
The solution.
Read moreNot sure which fits?
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