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Exodus A.C.T. Programme

Measured, not assumed

Success measures are agreed in the Assess stage, before anything is built, so value is shown, not claimed.

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Measures we often use

Speed

First response time, time to resolve.

Workload

Hours spent on routine tasks.

Outcomes

Bookings, qualified leads, conversion.

Quality

Hand-over rate, complaints, corrections.

Related reading

Where this sits in A.C.T.

  1. 01 · Discover

    Understand the business, its goals, constraints and how technology is used today. Output: Shared objectives and programme scope.

  2. 02 · Assess

    Map current workflows, systems, data and team capability, and assess AI readiness. Output: A readiness assessment and a measured baseline.

  3. 03 · Identify opportunities

    Find and prioritise AI use cases by business value, feasibility and risk. Output: A prioritised opportunity map.

  4. 04 · Redesign workflows

    Redesign the process before automating it, defining where AI acts and where people decide. Output: Target workflow designs with human checkpoints.

  5. 05 · Build / integrate

    Configure Base and its apps, or build custom components, and integrate with approved systems. Output: A working solution in a controlled environment.

  6. 06 · Deploy

    Roll out in phases, with training, access controls and monitoring in place. Output: Live workflows and trained teams.

  7. 07 · Measure & optimise (this page)

    Track agreed measures against the baseline and refine what is working. Output: Performance reporting and a roadmap for the next phase.

Related

Start with one workflow

Tell us about your organisation and the workflow you want to improve.

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