Architecture
How the layers fit.
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One journey, no copying
Because every app works from the same records, a customer journey runs straight through Base.
A journey through Base
Message
Someone writes on WhatsApp. They land in Leads on their own.
Answer
An AI agent answers from your documents, or your team takes over.
Book
The agent books a service with bookable staff, and can send a payment QR for a deposit.
Pay
Record the payment or approve a bank transfer, then send the invoice to their WhatsApp or Telegram.
Remember
Convert the lead to a client. AI memory keeps what it learned about them.
Follow up
A reminder goes out before the booking. Later, a broadcast or a Social post brings them back.
Bots tie it together
A bot can start when something happens: a booking is made, confirmed, moved, cancelled or completed, a customer does not show up, a customer signs up, a payment comes in, a new lead comes in, or a set number of hours before a booking.
Related
Business process automation
Automation with people in the loop.
Read moreBase
The business hub.
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