Booking enquiries
Answer availability and package questions, and collect booking requests.
Explore ChatIndustries · Travel and tourism
AI and automation for travel and tourism
Travellers ask questions at all hours and from every time zone. AI can answer the routine ones at once and pass special requests to your team.
Workflows where AI helps
Pre-trip questions
What to bring, where to meet, what is included.
Explore DeskAfter-hours replies
Guests get answers while your team sleeps.
Explore ChatDestination content
Posts, pictures and short videos for your channels.
Explore SocialOversight we build in
- Approved information only
- Escalation for special requests and complaints
- Human approval for refunds and changes with payment
Working with us
The workflows behind knowledge, communication, service and marketing are similar across industries, so we discuss each sector case by case. Tell us how your team works today and we will tell you honestly where AI helps.
Travel and tourism FAQs
Can AI reply in other languages?
Base brand settings let you set the languages you serve. Test replies with real guests in your markets.
Can it take payments?
In Base, an agent can send a payment QR for a deposit on a booking. Refunds stay with your team.
Related
All industries
Every sector we write about.
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Find your first AI win.
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The business hub.
Read moreTalk about AI for travel and tourism
Tell us the workflow that takes most of your team's time.