Policy questions
Answer questions on cover and documents from approved policy wording.
Explore DeskIndustries · Insurance
AI and automation for insurance
Insurance customers ask the same questions about cover, documents and renewals. AI can answer them and gather details, while people decide claims.
Workflows where AI helps
Claims intake
Collect the details and documents needed to start a claim, then route it to the claims team.
Explore ChatRenewal reminders
Send reminders and follow-ups before renewal dates.
Explore ChatAgent knowledge
Help agents find product rules and procedures fast.
Explore KnowledgeExample workflow
Customer reports a claim
On a supported chat channel.
AI asks for details
Date, policy, what happened and photos.
Route
The case goes to the claims team with a summary.
Update
The customer gets status updates.
Illustrative. Workflows and integrations are defined for each deployment.
Oversight we build in
- Approved knowledge sources only
- Permission-aware access by role and branch
- Human approval for regulated decisions
- Records of AI actions and approvals
- Data handling aligned to applicable regulation, such as Singapore's PDPA
Working with us
The workflows behind knowledge, communication, service and marketing are similar across industries, so we discuss each sector case by case. Tell us how your team works today and we will tell you honestly where AI helps.
Insurance FAQs
Can AI approve a claim?
No. AI gathers and organises information. People make claim decisions.
What details does the AI collect?
What is collected, and where it is stored, is defined for each deployment with your team.
Related
All industries
Every sector we write about.
Read moreA.C.T. Programme
Find your first AI win.
Read moreBase
The business hub.
Read moreTalk about AI for insurance
Tell us the workflow that takes most of your team's time.